Digital product purchases
GoodsOp sells digital goods such as guides, templates, prompt packs, worksheets, files, and resource bundles. These products are usually delivered shortly after checkout through a package page, buyer account, email access link, downloadable file, or external link.
Refund eligibility
Because digital goods can be accessed immediately, all refunds are reviewed case by case. If you purchased the wrong item, bought the same product twice, cannot access your purchase, or believe the product was materially different from its description, contact support within 14 days of purchase.
Duplicate purchases
If the same buyer accidentally purchases the same product more than once, GoodsOp will review the order history and can refund the duplicate charge when the duplicate purchase is clear.
Access problems
If a file, package page, account library, or access email does not work, contact support. We will try to restore access, resend the correct link, or provide another reasonable path to the product before treating the issue as a refund request.
Product not as described
If a product is missing listed files or does not match the description on the product page, send the order details and a short note explaining the issue. We may fix the delivery, provide the missing item, or issue a refund depending on the situation.
Non-refundable situations
Refunds may be declined when the product was delivered as described, the request is made outside the review window, the buyer has already downloaded or accessed the product and no delivery issue exists, or the request is based on a change of mind after access was granted.
Payment timing
Payments and refunds are processed through Stripe. When a refund is approved, Stripe and the buyer's bank or card issuer control the timing of the credit appearing on the original payment method.
How to request help
Email goodsoperator@gmail.com with the product name, purchase email, order date if you have it, and a short description of the issue.
